We will do our best to make sure that the item you purchase will not need returning. But, in the odd chance that a return is necessary we will abide by the rules presented below. If you have any questions about these policies, please call us or write to us for clarification.
Our Return Policy
You may return any item within 3 days of receiving it. If you need more than 3 days, you can email us at firstname.lastname@example.org and we will consider the special circumstances to make an exception. No returns are acceptable for special orders or custom orders.
How to Return
Here are 3 simple steps for returning an item:
- Contact Abrash Gallerie by emailing us at email@example.com to obtain return instructions.
- If the item arrived to you via UPS, we will provide you with a UPS Return Service label at your cost. If the item arrived to you via a freight carrier we will contact the carrier and set up a time for them to retrieve the item from you. You will be responsible for the shipping costs for return items.
- Re-pack the product in its original packaging materials. You will be responsible if the product is damaged in return transit due to packaging error.
If you are returning a product because it was defective or we shipped you an item that you did not order, Abrash Gallerie will pay the return-shipping costs.
You can expect a refund in the same form of payment originally used for purchasing within 7 to 14 business days of Abrash Gallerie receiving your return, provided it arrives safely. You will be credited for the price of the item minus its original shipping and handling cost to send it to you. We cannot accept items that have been damaged, altered, or worn. You will receive an email confirmation of Abrash Gallerie receiving your return. If you have any questions, please email us at firstname.lastname@example.org.
Item Damaged in Transit
If your package appears damaged, please email us at email@example.com so we can arrange to have it picked up and inspected. Please retain all of the original packing materials for inspection.
Any order that is not a special order or custom order can be cancelled prior to shipping the item. Please email us firstname.lastname@example.org to cancel an order. You can expect a refund in the same form of payment originally used for purchasing within 7 to 14 business days.